Aircargopedia Newsblast: February 2020!
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18th February 2020  
 


Dear Air Cargo Professional:

Trans-Atlantic joint ventures were expanded by Air France-KLM Cargo, Delta Air Lines Cargo, and Virgin Atlantic Cargo.

Learn more about Logistics Management from the ‘People’ Perspective by Peter Canellis.

Read on how Emirates SkyCargo is seeing good demand for the import and export of cargo into the Chinese market and Delta launches innovative solution for Pet Travel.
  DJ Ghosh

D.J. Ghosh
President & Publisher
AIRCARGOPEDIA
WWW.AIRCARGOPEDIA.COM
”The Complete Encyclopedia for the Air Cargo Professional & Investor”


______________________________________________________________________________

Air Cargo India

Air France-KLM, Delta, and Virgin Atlantic Announce Expansion of Air Cargo Joint Venture

17th Feb 2020 


Earlier this month, Air France-KLM Cargo, Delta Air Lines Cargo, and Virgin Atlantic Cargo announced an expansion of their trans-Atlantic Joint Venture. The companies anticipate that through their expanded joint venture they will be able to offer air cargo customers more connections, improved trucking options, and innovative digital solutions.

The new partnership, which represents 23% of total trans-Atlantic cargo capacity (more than 600,000 tonnes annually), will enable the three airlines to offer a combined network of up to 341 peak daily trans-Atlantic services on a choice of 110 non-stop routes, with onward connections to 238 cities in North America, 98 in Continental Europe and 16 in the U.K.

Air cargo customers of the three companies will be able to leverage an enhanced network built around the airlines’ hubs in Amsterdam, Atlanta, Boston, Detroit, London Heathrow, Los Angeles, Minneapolis, New York-JFK, Paris, Seattle and Salt Lake City. Moreover, the joint venture creates convenient non-stop or one-stop connections to every corner of North America, Europe and the U.K.

The expanded joint venture fosters greater cooperation among the airlines. Through this alliance, the companies expect to deliver world class customer service and reliability on both sides of the Atlantic by offering co-located facilities, joint trucking options, as well as seamless bookings and connected service recovery. The airlines currently co-locate at warehouses in key U.S., U.K. and European airports, and will review opportunities to co-locate further at more airports around the globe.

Adriaan den Heijer, Executive Vice President of Air France-KLM Cargo stated, “We are very excited to welcome Virgin Atlantic Cargo to the successful trans-Atlantic Joint Venture between Air France-KLM Cargo and Delta Cargo. The combined network means more choices and value for our customers as we align our services to enable seamless transfers and further streamlining of transport times. This enhanced joint venture offers the most and best trans-Atlantic options ever in the cargo industry.”

Expertise in Specialized Products

The four airlines will leverage their expertise in the transportation of specialized products, including end-to-end GDP and IATA CEIV quality compliance for pharmaceuticals, supported by dedicated teams and facilities across the globe. The expanded joint venture will allow the airlines to provide customers with a diversified product range to best suit their individual requirements.

“This announcement is just the first step in the journey,” said Shawn Cole, Vice President -Delta Cargo.” “Our customers can expect additional benefits as we evolve our partnership further to deliver best-in class customer experience and operational reliability, with differentiated products and services that are tailored and developed to make it easier to do business with the four airlines.”

Customers will be able to book their shipments with knowledgeable local teams and by using new digital solutions designed to reduce duplication and drive efficiencies as a result of greater connectively between the airlines’ systems. Alongside the development of a growing choice of self-service technology options, customers will continue to enjoy the support of co-located customer service centers to enhance their cargo delivery experience.

Virgin Atlantic Cargo’s Managing Director, Dominic Kennedy stated, “Our great partnership with Delta has already enriched the benefits we offer to our customers. With our expanded JV with Air France-KLM Cargo, we are even more excited about the benefits we will be bringing for our customers as we work with like-minded partners to deliver greater value across our outstanding trans-Atlantic network.”

For more news and information about the air cargo industry, please visit AIRCARGOPEDIA.COM.

Peter Canellis
Kevin Pflug


IATA World Cargo Symposium

The Real Asset: Logistics Management from the ‘People’ Perspective

Peter Canellis, PhD, PE, Professor of Management

In previous installments of this series, we discussed how properly designed business processes and information systems can help to take time and cost out of the supply chain. It logically follows that our last area of focus should be those who use information systems to execute those business processes: the company’s people. This is important because even the best processes supported by the best information systems will fail if people cannot use them properly. What, then, are the characteristics of people who can ‘make it happen”?

To answer this question, we must first recognize that three salient features characterize the contemporary business environment:

• Increasing complexity
• Accelerating change
• Increasing specialization

Those who succeed in this environment will adapt easily to change, be team players, and have a thirst for continuous learning.

Adapters to Change

Two things are inevitable in today’s business organizations: change and resistance to change. A company must leverage its strengths and mitigate its weaknesses in response to the opportunities and threats presented by the external environment. These opportunities and threats will be generated by the demands not only of clients, but also of suppliers, unions, government, channel partners, financial markets, and other stakeholders. Existing and emerging competition must be dealt with, as must pressure from potential substitutes. Those who are willing and trained to organize and execute around client needs will confront this reality and will carry the day.

Looking for ways to improve business processes continuously is a valuable discipline. High receptivity to change is always present within change adapters. Required changes evolve as part of the culture; there is no complacency even when current performance levels are high.

In contrast, poor performance levels coupled with low receptivity to change breeda vicious circle of indifference from which it is difficult to escape without draconian changes in personnel. If, on the other hand, there is an understanding that changes are required to boost performance, this recognition will help to move in the right direction

Logistics Management

While working on the attitudes of individuals (or finding individuals with the right attitudes) is essential, more is needed to bring about lasting change. Business process improvement and changes in organization structure are required as well. Without these two additional elements, change will occur haphazardly or result in temporary gains. Conversely, focusing exclusively on process and organization will result in confusion and frustration among staff members who have not been included in the initiative from the outset

Logistics Management


Team Players

Plato said ‘No man is an island’. If this observation were true three thousand years ago, how much more so is it now in our complex contemporary society? Perhaps this thought is conveyed more appropriately as ‘None of us is smarter than all of us’.

How, then, do we influence people to share their knowledge and work toward a common purpose? We do this by taking them through a number of developmental phases that are increasingly difficult to implement and, accordingly, require investment in time and money.

We provide skills to people by training them to use tools, but that’s not enough. They must be educated to understand that what they are doing fits into the greater scheme of things. As this happens, attitudes change that, in turn, influence individual behavior. The collective changes in individual behavior, in turn, result in a transformed organization that understands the value of working to a common purpose and how to do it.

Logistics Management

Continuous Learners

Oliver Wendell Holmes, the famous nineteenth century American jurist, studied Greek to keep his mind sharp. Impressive? Well, yes; but how much more so when you consider that he taught himself, and that he started at the age of 82. There are some people who just can’t seem to ever acquire enough knowledge. These are the people that all of us want on our team.

The Competence Issue

Training and education, accompanied by the attitudinal adjustments discussed above, must be directed to specific ends; namely, the development of competence in those areas needed to serve the company’s chosen markets. Some companies will choose to deepen their existing competence and continue to serve existing markets. Others will seek to enter new markets with existing competencies by introducing new products or services by leveraging their existing competencies. Another alternative is to develop new competencies to build, protect, and extend reach into the current market. Lastly, there are those who will commit and invest to develop new competencies in order to service new markets that they have chosen.

Which approach is best? When Alice came to the crossroads and met the Cheshire Cat, she asked him ‘Which road should I take?’ Many of us remember the Cheshire Cat’s reply: ‘If you don’t know where you want to go, it doesn’t matter’. For us, of course, it matters a lot. The development of individual and enterprise competence must be aligned with chosen markets.

The Outsourcing Option

Once core competencies are identified in accordance with target markets, training and education must be focused on these areas. The resource constraints felt by everyone preclude investment in anything other than core competencies.

These core competencies are inherently critical to a company’s success. An example of this would be procurement or production for a manufacturer that makes its own products. Non-core competencies, on the other hand, may or may not be critical. If they are not, outsourcing is the logical alternative as in the case of a company that out-sources the cleaning and maintenance of its offices. If they are critical, the outsourcing process must be more stringent in order that the choice will be made from a small group of top quality, trusted providers.

Logistics Management

For many shippers, logistics services fall into this last ‘non-core but critical’ category. While suppliers, manufacturers and distributors understand that timely and cost-effective logistics management is critical to their success, they don’t want to assume the burden associated with performing the work in-house. With all of the resources required to recruit, screen, train and develop personnel properly, outsourcing of ‘critical but non-core’ processes presents an attractive option.

The key to making wise choices is to establish that the candidate providers are making the same investments in their human capital as you are in your own. If the providers have low employee turnover and can demonstrate a commitment to personnel development backed up by a verifiable record of investment, they are more likely to have the adaptable, team-oriented continuous learners that you’ll be able to trust with your critical outsourcing needs.

Peter Canellis


Peter Canellis, PhD, PE
Professor of Management
Vaughn College of Aeronautics and Technology
peter.canellis@vaughn.edu


CNS 2020

Emirates SkyCargo’s freighter service to Chinese mainland sees strong demand

Dubai, UAE, 17 February 2020

Emirates SkyCargo is seeing good demand for the import and export of cargo into the Chinese market, as China reopens for business after the Lunar New Year holidays. The air cargo carrier operates freighter services to Guangzhou (CAN) and Shanghai (PVG), having resumed these scheduled services after a planned hiatus over the traditionally low-traffic period over the holidays.

"Emirates SkyCargo continues to support trade and movement of goods into the Chinese market and is committed to supporting China’s diverse distribution needs and supply chains through our freighter operations to Shanghai and Guangzhou. We are a market oriented carrier and are ready to fulfil the growing needs of our customers. We will constantly review our operations to ensure that we are able to support the Chinese market by deploying adequate capacity through our freighters," said Hiran Perera, Emirates Senior Vice President, Cargo Planning & Freighters.

Emirates

"We also continue to carry bellyhold cargo on our double daily flights between Beijing and Dubai," he added.

The flights to China are operated on Emirates’ Boeing 777 freighter aircraft offering a cargo capacity of around 100 tonnes for exports and imports on each flight. Commodities being currently transported on the freighter flights include perishable food items, pharma, medical supplies and other general cargo.

Emirates SkyCargo has been continually operating freighter services to Hong Kong and in addition to scheduled services, the carrier also recently operated a charter flight to carry relief materials.


Southwestcargo

An Industry First, Delta Launches Innovative Solution for Pet Travel

ATLANTA, January 22, 2020

Delta is ushering in a new best-in-class travel experience for pets and their owners with the exclusive launch of CarePod. The introduction of this state-of-the-art pet travel carrier, which provides many industry leading features including real-time updates throughout the journey, heralds a new standard of first-class safety and care for pet air travel.

After five years of research, development and testing, on top of a successful two-month trial, CarePod will be exclusively offered at eight U.S. locations: Atlanta, Boston, Los Angeles, Minneapolis, New York (JFK and LaGuardia), San Francisco and West Palm Beach. There will then be a phased approach to roll out the CarePod pet travel carrier across Delta’s U.S. network.

“Continuous innovation is in Delta’s DNA and the launch of the CarePod pet travel carrier, an industry first, is an example of us seeking out innovative partnerships and looking at ways to improve the customer experience throughout all parts of their journey,” says Shawn Cole, Vice President, Delta Cargo. “As the only airline to offer this premium pet travel solution, it represents a significant improvement for the millions of people that want to travel with their four-legged family members.”

The CarePod pet travel carrier has several innovative safety features that make it the ultimate air travel experience for pets:

• Stronger, industrial strength walls that are insulated to protect your pet against potential temperature fluctuations when moving between different climates and travel conditions.

• Multi-layered windows and doors with specially angled blinds to help create a calming environment for pets by blocking out visual stress from unfamiliar environments.

• The world’s first built-in hydration system for pet travel carriers, holding up to a liter of water that will auto replenish the spill-proof water bowl to ensure pets always have easy access to fresh water.

• A powerful, enterprise level GPS tracking and monitoring system that connects your pet’s journey directly to the specialized Delta Cargo Control Center. The Center is managed 24/7/365 by trained experts who supervise and digitally monitor every CarePod pet journey from beginning to end, with the expertise and authority to send out the right staff on the ground to check on the pet if needed.

• Seamless connectivity that enables you to use your mobile phone to view your pet’s key travel updates throughout their entire journey via deltacargo.com

• CarePod pet travel carriers are made to the highest quality and standard, with human grade materials that are non-toxic, UV and antibacterial treated for longer lasting strength and protection.

Delta CarePod

The CarePod pet travel carrier is a next generation, IATA compliant pet travel carrier which can accommodate dogs and cats permitted in a 300 series crate, or smaller, and can be booked between three and thirteen days prior to departure. The CarePod can be booked by visiting deltacargo.com or by calling Delta’s Cargo Customer Service Center at 1-800-352-2746.

“We’re thrilled that pet owners can now vacation and fly their pets with Delta’s best-in-class CarePod solution, having the peace of mind that their pets are protected in smart pet travel carriers, that are also digitally supervised by the Delta Cargo Control Center throughout the entire journey,” says Jenny Pan, founder and CEO of CarePod. “With the Delta partnership, we aim to raise the benchmark for pet air travel to allow families and pets to stay connected and travel safely together.”

Delta’s team of specialists and staff veterinarian constantly review processes and policies to identify areas of improvement to ensure the safety and health of pets. The airline has specially trained ground handlers who take care of pets at every step of their journey. Delta also has temperature-controlled holding areas and vehicles in numerous locations and overnight kenneling services. The Cargo Control Center in Atlanta also gives the airline 24/7/365 visibility into all shipments, including pets.

Delta Cargo started working with CarePod in 2018 and the relationship is the latest example of seeking out innovative partnerships to streamline and improve the customer experience. Delta is focused on tech-driven solutions to support the airline’s vision of the future, looking at the challenges throughout the customer journey and coming up with innovative solutions to transform travel to be less stressful and more enjoyable.

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